Are you engaged in the B2B marketing landscape? Eager to stay ahead of the curve and discover the latest strategies and techniques? Look no further than our series of Social Media Marketing Forum, the premier event series tailored specifically for B2B social media marketing professionals. Who Should Attend?
Innovative Processes in Finance and Accounting Workshop
This course will meet the needs of the increasing number of delegates who find they need a working knowledge of finance and accounting to effectively participate in the management process. This training course not only provides those new to the world of finance with a sound foundation in the language of business but will also
Handling Customer Complaints Effectively
One of the primary indicators of a successful company is that of the manner in which it deals with customer complaints. It is indeed a challenge to exemplify this skill as the stakes are high whereby the staff’s failure of addressing customer concerns can blemish the company’s reputation and strain relations between the customer and
The Pillars of Excellent Customer Service
Customer service is vital for establishing and maintaining a loyal customer base. An excellent customer service culture is an essential part of a successful business or organisation. Quality products and competitive prices will take the back seat if your employees do not meet the expectations of your customers. Retaining customers will become a headache with
What Authentically Confident People Do Differently
“If you think you can, you can. If you think you can’t, you’re right”: At Delight Professional Summits, one of the values we care about most is the self-belief that you can. This stems from having authentic confidence. Confidence that is authentic takes on a life of its own. It emanates energy that it evident
Annual Workforce Planning and Talent Management
Benefits of attending: Evaluating and Improving key core Leadership and Employee competencies through effective mentoring and coaching skills. Discovering the latest tools and techniques to be applied at different stages of talent management. Identifying the right approaches for developing a valuable succession planning program. Achieving competitive edge by retaining and developing key talent in your
Customer Experience Transformation and Service Excellence
Benefits of attending: Understand the emotions trigger that motivate your customers Creating the unique experience to “WOW” your customers Using amazing customer experience to get Word of Mouth (WOM) Measuring and monitoring your customer experience Transforming a brand to alter the customer experience Who can participate? Product Managers, Marketing Managers, Brand Managers, General Managers,
Cash and Liquidity Management Webinar
Benefits of attending: Assessing the changing shape of global markets amidst the current economic downturn. Structuring a comprehensive liquidity solution to augment liquidity in the current volatile environment. Capturing effective Forex management and hedging on a global scale for proactive risk management. Who can participate? Treasury Managers, Finance Managers, Economists, Operations Directors, CFOs
Innovation in Accounting and Business Planning Webinar
Benefits of attending: Gain recognition as a leading example of public finance excellence Reduce the risk of errors in the switch from GAAP/IFRS to IPSAS Reduce your ‘time to compliance’ when IPSAS becomes officially mandated in your jurisdiction Improve the efficiency of your financial reporting and record keeping Improve your department’s book closing cycle and
Engaging Social Media and Cultivating Community Webinar.
Benefits of attending: Building a successful marketing strategy with social media. Finding and tracking the right measures and metrics to monitor and convert effectiveness. Defining realistic KPIs and goals of social media marketing to maximise social media potential. Selecting the right social media tools and channels for your marketing campaigns Allocating resources for your social